Shipping & Return Policy

 

Shipping Policy

On Display to Order Shipping Policy for Atlantic Healthcare Products at MyMedical.Supply 

Thank you for visiting and shopping at Atlantic Healthcare Products. Following are the terms and conditions that constitute our On Display to Order (ODO) Shipping Policy.  ODO refers to products that are “made-to-order”.  Items we need to manufacture and build before we can ship them.

 

Local and Domestic (ODO) Shipping Policy

Shipment processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Local Delivery to Door Over $75.00 - Eastern Palm Beach County 

1-3 business days

$10.00

Local Delivery to Door Over $75.00 - Eastern Palm Beach County 

1-3 business days

Free

UPS/USPS/Fedex

1-5 business days

Per Rate Chart

UPS Overnight

1-2 business days

Per Rate Chart

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Atlantic Healthcare Products ships to addresses within the U.S.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Atlantic Healthcare Products is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Lee Display is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

International ODO Shipping Policy

We currently do not ship ODO orders outside the U.S.

 

ODO Returns Policy

 

Returns :

Most new and unused/unopened merchandise with an original receipt, eReceipt, packaging slip or order confirmation may be returned or exchanged within 30 days of purchase.

  • All returns are subject to inspection.  Items must be new, unused, resalable condition.
  • We reserve the right to black light test any return.
  • We reserve the right to deny any exchange or return.

 

Non-Returnable

  • Items in the following categories may not be returned:
    • Bath Safety, Hygienic Items, Stockings, Orthotics, Bedding, Cushions
  • Opened or used items.
  • Items missing their serial number or UPC.
  • Items returned without a RMA # that requires a prior authorization before returning/exchanging.

 

Other Exceptions

  • Lift Chairs, Scooters, Power Wheelchairs and Special Orders:
    • May be subject to a restocking fee or may be deemed as not returnable.
    • Additional charges may apply upon inspection.
    • A Return Merchandise Authorization (RMA) number is required to qualify for a return.  Items without an RMA # will not be accepted. 

 

Online Orders

  • In-Store:  Items may be returned/exchanged in any of our stores.  Full refund will be given for the new/unopened items minus shipping/delivery fees.  (Return Request must be filled out for items under the Exceptions List.)
  • Online:  To start a return online, you must have an account created with MyMedical.Supply.  If one was not created at the time of purchase, create one using the same email that was used at the time of the purchase.  (Create Account Now).  Create a Return Request.  Once approved, we will send you an email within 1-2 business days containing easy and precise shipping directions, RMA # and the appropriate return shipping address.   Item(s) must be shipped within 14 days of RMA authorization.  Customer is responsible for shipping fees.  

 

Item Return Request 

  • Login to MyMedical.Supply
  • Click on My Orders
  • Click on View for the order that you want to return item(s) for
  • Click on Return Item(s)
  • Select the Quantity to Return for the item(s) you want to return
  • Select the Return Reason and Return Action.  If selecting other, please describe why a return/refund is being requested
  • Under Commnet, indicate specific reason why a return/refund is being requested
  • Click on Send
  • We will review your request. Once a decision has been reached, an email will be sent to your email within 1-2 business days containing easy and precise shipping directions, RMA# and the appropriate return shipping address.  Item(s) must be shipped within 14 days of RMA authorization.  Customer is responsible for shipping fees, unless otherwise stated.

 

Refund Method for Returns/Refunds

  • Refunds with Original Receipt:
    • Refunds under $50, with a receipt, will be issued in the original form of payment.
    • Refunds over $50, with a receipt, will be issued by company check within 10 business days.
  • Refunds without Original Receipt:
    • All refunds without a receipts will be issued in the form of store credit.
    • We reserve the right to deny any exchange or return.

 

Order Cancellation

  • Orders may be cancelled before the order is picked up, delivered or shipped.  Click on the chat button to cancel an order or call one of our stores.  If an order has been picked up, delivered or shipped, the return process must be followed.